FAQ

General

What is Glossy AI?

Glossy AI is an AI-powered app that helps you analyse your nails, discover recommended styles for your skin type, and virtually try on different nail looks. You can also get quick "how-to" guides for achieving your desired style.

How much does Glossy AI cost?

Glossy AI currently offers one subscription option:

  • Weekly: $6.99 per week

This subscription includes up to 5 virtual try-ons and 50 nail analyses.

Why did you create Glossy AI?

We built Glossy AI to make discovering and trying new nail styles easy and fun. Many people struggle to find styles that suit their skin tone or nail shape, or want to visualise a look before committing. Our AI provides personalised recommendations and a virtual try-on experience to help you find your perfect nails.

Where is Glossy AI available?

Glossy AI is currently available on iOS globally. We're plan Android support soon but have no date available at this time.

When will Glossy AI be available on Android?

Android support is in active development.

Is Glossy AI secure?

Yes. Your photos stay local on your device except during analysis, where they are shared with our partner OpenAI and never stored by either of us. We never share or sell your photos or personal information.

Account

How do I create an account?

Glossy AI does not require an account! It's automatically linked to your Apple ID.

Why do I need to grant camera access?

Glossy AI requires camera access to take high-quality images of your nails. These photos are essential for our AI to perform an accurate analysis of your nail characteristics, recommend styles, and enable the virtual try-on feature.

Are my photos safe?

Absolutely. Your photos are stored using on‑device encryption. We process your images for analysis only, and they're never used to train AI models or saved.

How do I delete my account?

You can delete your account from Settings → Delete Account. This permanently removes all your data, including local photos, analysis history, and account information from our servers.

What happens if I revoke camera access later?

Without camera access, you won't be able to take new photos for analysis, but you can still view your previous analysis results and history. You can restore camera permissions at any time through your device settings.

The App

How does the analysis process work?

Simply take a picture of your nails using the app. Our AI will then analyse various features, including:

  • Shade Undertones: Determining if your skin tone is cool, warm, or neutral to recommend complementary polish colours.
  • Nail Shape: Identifying your current nail shape (e.g., almond, square) and suggesting styles that fit, or how to achieve a new shape.
  • Nail Condition: Assessing aspects like hydration, strength, and looking for signs of damage or discolouration. We may also recommend treatments.

Based on this analysis, we provide recommended styles and can help you find your "Perfect Nude" polish shade.

What nail features do you analyse?

Our AI analysis looks at several aspects of your nails and skin tone to provide personalised recommendations. This includes your skin's shade undertones (cool, warm, neutral), your current nail shape (e.g., almond, square, oval), and the general condition of your nails (e.g., hydration, signs of brittleness or damage). This allows us to suggest polish colours and styles that are likely to suit you best and offer relevant care tips.

How accurate is the analysis?

Glossy AI provides a highly insightful analysis based on your submitted photos. However, these results are for informational and styling purposes only and shouldn't replace professional advice from a dermatologist or nail technician if you have concerns about your nail health.

Do you track analytics?

Basic usage events are sent to PostHog for anonymised product analytics. No personal identifiers or photo data are transmitted beyond what's needed for analysis.

Can I track changes over time?

Yes – Glossy AI includes a gallery feature where all your nail scans and virtual try-ons are saved. This allows you to look back at different styles you've explored and analyses you've received.

Privacy and Data

How are my photos used?

Your photos are used for several purposes within the app:

  • Nail Analysis: To assess your nail characteristics, skin undertones, and current nail condition.
  • Virtual Try-On: To show you how different nail polish colours and styles might look on your own hands. This involves taking a picture of your nails and optionally uploading a reference style, which our AI merges.
  • AI Tutorial Generation: If you upload a picture of a nail style, we use it to generate a "how-to" guide.

Your photos are never used for advertising, sold to third parties, or used to train AI models without explicit permission.

Does Glossy AI store my photos in the cloud?

By default, your photos remain on your device. Our servers only process them temporarily during analysis, then discard them. Your analysis results are stored securely for your history view.

How long is my data retained?

Local photos remain until you delete them or uninstall the app. Server‑side data (analysis results, subscription information) is retained while your account is active, then purged within 30 days of account deletion.

How does PostHog integration work?

Each event is stripped of personal identifiers, batched, and transmitted over HTTPS. PostHog stores only anonymous install IDs, event names, and basic device metadata (OS version, locale, rough IP location).

Need more help?

If you have any other questions or need support, please email [email protected].